Client feedback provides a window into how our clients experience our care and what we can do to improve that experience. Client experience surveys have become a consistent and reliable method to gather that info. 

As part of our strategic plan, we’ve committed to ensuring that the health outcomes of our clients rival the health outcomes of a stable population. To do that, we’ve begun measuring our quality in a way that can be benchmarked at a state and national level and help us better understand where we stand.

Last year, we started conducting our client questionnaire with the Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG CAHPS) survey. As a standardized tool to measure a client’s experience with care, CG CAHPS allows us to compare our clients’ experiences to clients across the country. Results for our most recent survey are now available here. 

We will continue to use it for our future semi-annual client surveys and look forward to sharing more results with you in the near future!

And keep an eye out for the next survey in summer 2018.