Founded in 1979, the Maryland Food Bank provides six million meals a year in Maryland through its partnership with nearly 1,200 soup kitchens, pantries, shelters, and community-based organizations. Learn more about their work.
Benchmarking our client experience survey
03.19.18
Client feedback provides a window into how our clients experience our care and what we can do to improve that experience. Client experience surveys have become a consistent and reliable method to gather that info.
As part of our strategic plan, we’ve committed to ensuring that the health outcomes of our clients rival the health outcomes of a stable population. To do that, we’ve begun measuring our quality in a way that can be benchmarked at a state and national level and help us better understand where we stand.
Last year, we started conducting our client questionnaire with the Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG CAHPS) survey. As a standardized tool to measure a client’s experience with care, CG CAHPS allows us to compare our clients’ experiences to clients across the country. Results for our most recent survey are now available here.
We will continue to use it for our future semi-annual client surveys and look forward to sharing more results with you in the near future!
And keep an eye out for the next survey in summer 2018.
More Recent News
11.15.24
More than a quarter of all client visits to Health Care for the Homeless are with case managers. Presented below is one day in the life of Case Management Coordinator Adrienne Burgess-Bromley, who has been with the agency for 16 years.
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10.30.24
Baltimore, you are rockstars! On the sunny first Saturday of November, 300+ runners, walkers, friends and volunteers took over Patterson Park for the 10th Annual Rock Your Socks 5K! We danced, cheered and enjoyed a festive race village complete with coffee, bagels, donuts, a bounce house and easy ways to engage with community partners.
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10.29.24
Since opening Sojourner Place at Oliver in 2022, our affordable housing development team has been busy laying the groundwork for more affordable housing in Baltimore through a newly formed subsidiary under Health Care for the Homeless called the HCH Real Estate Company.
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