As a part of the 2017 Performance Improvement goals for Health Care for the Homeless, a team of staff is currently working on defining what constitutes a client being a “no show,” as well as when clients are considered late to an appointment. We recognize that the current practices have been in place for some time now, and we are attempting to gain a better understanding of how they work throughout the organization as we develop and roll out these definitions.

And we need your help! We have developed a five-minute survey and are asking all staff to please complete it by 1/31/17. Please answer all questions honestly, as there are no right or wrong answers. All individual responses will be kept anonymous and confidential.The information will simply be usedto gain an understanding of current practices.