Join Our Team! Through the end of December 2024, we’re offering sign-on bonuses for full-time and part-time frontline positions in our clinics.
05.02.19
Julia Felton gives a window into her work at the front desk.
Q: What do you do at Health Care for the Homeless?
As a Client Access Associate, my job is to find out what people need, register them and direct them to care. We see 100 to 200 clients on a normal day at the downtown clinic. I also help set the tone. If I came to an organization and I was ignored or disrespected, I wouldn’t come back. I have the chance to make sure clients have a healthy experience.
Q: What does it take to be successful at your job?
Compassion. Empathy. I’m motivated by the people we serve. I’ve been in a situation where my children and I have been homeless. I was never on the street, but I can relate. I want to see people become housed, healthy and mentally stable. I look forward to clients who come back and say, “You helped me a lot,” or “This is a better day.”
Q: What is rewarding about your job?
People come in feeling hopeless, helpless and emotionally distraught. I try to stay calm and build a good rapport. There was a client who used to yell at me every morning, and I’d just say “Hello.” Then one day he said “Good morning” instead. I was ecstatic! Later, he told me that he lost his housing after he got hurt and couldn’t play football anymore. He went from a man who used to yell at me to a man who wanted to sit and have a conversation. It was very touching.
Join Our Team! Through the end of December 2024, we’re offering sign-on bonuses for full-time and part-time frontline positions in our clinics.
On Monday, July 15, the Mayor’s Office of Homeless Services hosted a press conference to highlight the success of the Assistance in Community Integration Services (ACIS) program - and to celebrate the program's inclusion in the FY25 state budget. President & CEO Kevin Lindamood was in attendance along with other city and state leaders, including hospital partners who were crucial to funding the local match required during the pilot period.
Meet our new Director of Practice Operations Cecelia Lane! A DMV native with 18 years of experience in health care operations, Cecelia is coming to us after several years in leadership positions on the West coast, as well as her work as a community health consultant. In her new position, Cecelia will oversee registration, benefits enrollment and referrals, improving access to care throughout the agency. Learn more about her plans (and her two Yorkshire terriers!) below.
This summer could be the hottest on record in Maryland—make sure that you know how to keep yourself and your neighbors safe.