Performance Improvement

What is Performance Improvement (PI)?

• The continuous process of:
  • assessing the quality and equity of the care we deliver
  • assessing client access to that care
  • adjusting to do better
• A systems approach, not a personnel approach
  • Nothing changes unless our ways of working and ways of thinking change
  • Failures are rarely a "person" issue and more often a "system" issue
  • PI is baked into everything we do
• Data-driven
  • We use data as a driver for improvement and a way to tell us how we're doing
  • Data helps us see what's really happening, not what we think is happening - because our common sense isn't always correct
  • Data allows us to target our work towards things that make real, lasting change

How can you get involved?

• Keep an eye on the resources below to see how we're doing PI at HCH
• Take a look at our PI tools below
• Join one of our monthly meetings
• If you see a problem, ask us for help to fix it! 

See how we're implementing PI at HCH:

PI Meeting Minutes | PI Project Archive I Client Experience Survey | Quality Tab Training Videos

NEW: Join us in our PI Communal OneNote!

The PI Communal OneNote has frequently asked questions about each goal, subcommittee meeting minutes, PDSA details, and more.

Access it here: OneNote

PI Tools:

PDSA Worksheet | Cause and Effect (Fishbone) Diagram | QI Project Measures Worksheet | Ideas for Change Worksheet | Project Charter Template

2024 Goals

2023 Final Progress

MEDSTATIX Client Experience Surveys

Surveys: Medical | Dental | Behavioral Health

Report Cards: Provider-Level Data | Department- and Site-Level Data

Questions about our Performance Improvement work? Contact Marie Stelmack, Quality Improvement Specialist or Lisa Hoffmann, Director of Quality Improvement